No, unlike other platforms, we do not impose any fees on customers. Our objective is to offer price transparency, ensuring the same pricing as your local vendor, while our value lies in providing a simplified one-stop-shop website to effortlessly build your event through a single checkout process. Account Registration is required to send a request.

You can easily book a party through our website by selecting the party package and services you want, building your cart of products and services, providing the necessary information, and submitting your request to selected vendors. Account Registration is required to send a request.

Our platform stands out by offering the convenience of adding products from single or multiple vendors into a single cart, allowing you to have upfront pricing. When you submit a request, our technology automatically divides it among each vendor for confirmation and accurately calculates the updated delivery fees for each vendor involved.

Yes, you can customize your party by selecting the services and options you want and adjusting the party price accordingly.

Our party booking site include a variety of services and options, such as decorations, entertainment, catering, and more. You can customize your party to suit your needs and preferences.

We recommend booking your party at least 1-3 weeks in advance to ensure that we have enough time to prepare and coordinate all the necessary services and supplies.

Yes, you can cancel or reschedule your party booking, but please note that cancellation or rescheduling fees may apply depending on the time frame and the services involved.

We offer refunds for cancelled parties based on our cancellation policy, which may vary depending on the services and time frame involved.

Our payment process aligns with your local vendors' practices. A 50% deposit is collected during checkout, and the remaining 50% is due 7 days before the event (or as soon as possible if the event is less than 7 days away).

Currently, we only accept all major debit and credit cards.

No, all payments are made through ezParty and vendors should not require additional funds outside of the website.

A request occurs when a customer asks a vendor to confirm product or service availability, along with time and date details for an event.

A booking is a confirmed request, accompanied by a vendor's confirmation, payment of a deposit, or completion of the event, signifying agreement from both the user and vendor.

No. Rest assured, your credit card won't be collected or charged during the request process. We prioritize customer security, ensuring no payment is required until a vendor confirms date, time, and inventory availability.

While currently not a concern, should we observe excessive unresponsive requests violating our terms, we may flag and potentially block accounts to maintain fair usage.

Should you fail to complete the checkout process within 48-72 hours after a vendor confirms a request, the request will automatically cancel, requiring you to initiate the process again. Our primary objective is to provide committed leads to our vendors, ensuring authenticity and dedication to requests once they are confirmed.

There are no penalties for not checking out. While currently not a concern, should we observe excessive unresponsive requests violating our terms, we may flag and potentially block accounts to maintain fair usage.

The minimum delivery fee represents the vendor's initial charge for delivery. However, based on your proximity to the vendor and the intricacies of the event location, the Delivery Fee may be adjusted after a comprehensive review of the request to accurately reflect distance and location considerations. If you choose not to accept the updated Delivery Fee, you can skip the checkout with that vendor.

No, at this time local pickup is not available.

You can contact our customer service team through our website by filling out a contact form or sending us an email at info@oneezparty.com. We are also available by chat during business hours.